CaseStudy2

Modern Communication for Fixed Operations

To improve responsiveness to customers and accountability within the Service Department, Royal Nissan incorporated Numa into its existing phone system.

From status updates to comeback calls, Numa enables Service Advisors to get back to customers quicker – leading to happier customers, larger ROs, and increased retention.

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BEFORE NUMA
Missed voicemails and upset customers

In business since 1978, Royal Nissan of Baton Rouge Royal Nissan runs a bustling, 25-bay Service Department in Baton Rouge. However, manufacturer surveys showed that Service Advisors weren’t always calling customers back in a timely manner. Calls from frustrated customers would be returned hours late or the next day, if at all. Royal Automotive’s Service Director, Kerry Etienne, sought a fix.

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